AddressAt Guerbet, we build lasting relationships so that to enable people to live better. This is Our Purpose.
We are a global leader in medical imaging, offering an extensive portfolio of pharmaceuticals, medical devices, digital and AI solutions, for diagnostic and interventional imaging. As a pioneer in the field of contrast products since the last 95 years ,we continuously innovate. We dedicate 10% of our revenue to Research & Development such as to improve the diagnosis, prognosis and quality of life of patients.
Achieve, Cooperate, Care and Innovate are the values that we share and practice on a daily basis.
Working at Guerbet is not only being part of a multicultural team of 2,600 people across more than 20 countries, but, it is above all about playing a unique role in the future of medical imaging.
For more information on Guerbet, go to www.guerbet.com and follow Guerbet on Linkedin, Twitter, Instagram and Youtube
Main Responsibilities
- Manage Technical Service providers in accordance with DI/ISS & DS business strategy.
- Manage install base and provide Technical Service agreements to out of warranty injectors and customers not currently on service contracts.
- Promote OptiProtect to increase service coverage of injector install base
- Provide training course (both online and offline) as well as secondary support to the frontline engineers in service providers for trouble shooting cases. On-site support to the end-users in hospitals, communication with OEMs and government agencies is needed.
- Collect customer feedbacks/complaints, and take the contact window to escalate to APAC TS and HQ TO in ISS plant
- Manage a healthy safety inventory of spare parts in AU and NZ Review and categorise spare parts failure
- Maintain demonstration/loan units for TS providers and commercial team for use at conferences/training of sales team or for demonstration to potential customer.
- Verify warranty claims, out-of-box failure cases if any concern raised.
- Manage Australia hotline during business hours - answer customers’ inquiries through service call center
- Monitor and communicate the service on injectors across AU and NZ with service providers and report monthly to ANZ management team
- Perform any ad-hoc technical duties or tasks assigned by the company
- Prepare quotations and update Salesforce for all work completed with AU customers.
- Review invoices from Technical Service providers in SAP for timely processing and payment of services in accordance with contract
- Use SAP for maintenance of Technical Service responsibilities including but not limited to Field Service Report download and distribution to customers, maintenance of injector install base, invoice distribution and review
- Work with Guerbet ANZ sales personnel in identifying injector sale opportunities and Salesforce install base accuracy
- In field technical, sales and/or applications support as required
Educations & Experiences
- Degree in Engineering, Science or Technology. Bio-engineering major is preferred.
- At least 2-year frontline engineer experience for medical device, or similar experience with Guerbet injectors with a minimum of 2 years in training & secondary support role. Experience in power injector, CT/MRI/DSA modalities is preferred.
Skills & Qualifications
- Customer-oriented and problem solving capability is the must
- Good communication skills to work with field technical team to solve customer issues
- Proficient in excel.
- Knowledge and ability to develop training objectives for field engineers
- 25-35% travel time is expected
- Previous experience with SAP is preferred
Much more than a Competitive salary,
We offer continued personal development. When you join Guerbet, you :
- Are choosing a global leader with recognized expertise in diagnostic and interventional imaging,
- Are joining our 2820 collaborators who are committed every day to offering innovative solutions to improve quality of patient’s life all over the world,
- Are joining a company where we value diversity of talents coming from various horizon.
We # Innovate # Cooperate # Care #Achieve at Guerbet.
Guerbet is an Equal Opportunity Employer. As an organization, we believe that no individual should be discriminated against because of their differences, which includes the following: age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law. Guerbet is committed to diversity, equity, and inclusion.
Guerbet provides accommodations to applicants and employees with disabilities. If you need an accommodation to apply for a position please send an email to *******@guerbet.com or you can also call this number +19843443717
