Technical Service Specialist

JOB DESCRIPTION:
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
An exciting opportunity has arisen for an enthusiastic and passionate Technical Service Specialist to join our HIAC Core Lab team based in Sydney.
This role is responsible for providing after sales support, repairs, preventative maintenance, reliability improvement programs, installations and deinstallations. We utilise a predictive model of identifying failure before it occurs. If you are a technician that can adapt to this new model of doing service, we want to hear from you!
Main responsibilities are, and not limited to:

• Prepare and maintain detailed service and failure records, ensuring all documentation complies with legal and ethical requirements
• Provide training on devices and equipment to technicians and Abbott Representatives. Instruct customers in maintenance and troubleshooting procedures
• Complete user verification checks Test Equipment as prescribed. Maintain and adhere to Test Equipment calibration schedule as prescribed by quality policy
• Ability to do Root Cause Analysis and driven to achieve positive results for our customers and Abbott, including the ability to escalate to the wider group for a timely issue resolution.

What you will bring to this role:

• Tertiary qualifications in biomedical engineering or electrical engineering
• Good understanding of the industry process and function
• Strong methodical and logical thinking skills
• Must be a strong communicator with good interpersonal skills
• Ability to build strong working relationships with customers and provide excellent service, and account ownership from a technical support perspective.
• Must be team oriented and have the ability to work with multi-disciplined teams

Our field team are called to travel to support our customers so a willingness and availability to travel 70% within NSW and spend overnight stays up to 2 times a week is essential. Additionally, a willingness to participate in rotating roster to support customers after hours is required.
You will be joining a team who are passionate about what they do and love to share their knowledge and work to develop their peers through coaching and training. You will love being part of the broader ANZ team!
Due to the inherent requirements of the role, the preferred candidate must provide evidence of full COVID-19 vaccination before the commencement date and maintain a fully vaccinated status for the period of employment.
Abbott provides some fantastic benefits for our employees, these include:

• Leading Learning and Development opportunities
• Wellness programs
• Discounted share options
• Being part of an organisation reputed to be a World’s Top Employer recognised for our workplace culture that values healthy living, diversity and equal opportunity

Abbott is committed to building a diverse workforce that values diversity across gender, age, culture, disability and lifestyle.
In order to be eligible to work for Abbott in Australia or New Zealand, you must hold current working rights with no restrictions for the respective country applicable.
We ask that recruiters respect our internal recruitment process and PSA panel by refraining from contacting us or forwarding unsolicited profiles.
The base pay for this position is N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY: Support Services
DIVISION: HIAC Core Lab
LOCATION: Australia
Macquarie Park : 299 Lane Cove Road
ADDITIONAL LOCATIONS:
WORK SHIFT: Standard
TRAVEL: Not specified
MEDICAL SURVEILLANCE: Not Applicable
SIGNIFICANT WORK ACTIVITIES: Not Applicable