Administration Officer - Clinical Governance

About us:
  
The Royal Flying Doctor Service (RFDS) is one of the world's largest and most comprehensive aeromedical organisations. The RFDS in Queensland provides excellence in and access to primary health care and aeromedical services across the state. Our emergency retrieval service operates 24 hours a day, seven days a week, delivering the finest care to more than 330,000 Australians each year, that’s one person every two minutes! In addition to aeromedical retrievals of the critically ill or injured, the RFDS also delivers a broad range of essential primary and preventative healthcare services, including telehealth, mental health, oral health and health promotion.
  
As the RFDS soar towards its 100th year of providing the finest care, in the furthest corner, we have a number of innovative initiatives on the horizon. With projects in the pipeline, it’s an exciting time to join the RFDS with many new prospects around the corner!
  
About the role:
Known internally as the Clinical Administration Officer, you will provide high level administration support to the Clinical Governance Team as well as Clinical Governance functions across the organisation and broader RFDS Risk & Assurance teams.  
  
This is a permanent, full-time opportunity based at our Brisbane Corporate Office, with the added flexibility to work from home. As the Clinical Administration Officer, you will support Clinical Governance functions across the organisation, playing a key role in improving patient safety outcomes.
  
Key Duties Include:  

• Administer release of information of clinical data and records in accordance with relevant legislation, policy and statutory requirements.
• Organise and coordinate several Clinical Governance related committees, including collation and distribution of agendas, confidential minute taking, tracking and following up of action items, and support the broader Risk & Assurance teams in these areas as requested.
• Manage the Clinical Governance internal SharePoint site ensuring it is kept up to date as required.
• Manage the Clinical Governance inboxes and liaise with the team to direct and prioritise tasks.
• Assist with policy and procedure development, review, formatting, and updates
• Communicate and liaise effectively with key stakeholders regarding privacy, confidentiality, patient access and other various medico-legal legislative requirements
• Support clinician credentialing and scope of clinical practice systems and processes as required

To be successful in this role you will have excellent organisational skills, be a team player and possess the following:

• Previous experience in administration
• Knowledge or ability to rapidly acquire knowledge regarding Clinical Governance systems and processes, including health information systems; medicolegal requests; consumer feedback; patient safety; clinical case review; document management; clinician credentialing; quality improvement and accreditation
• Proficiency in using Microsoft Office suite applications
• Exceptional written and verbal communication skills, with the ability to communicate effectively with a range of internal and external stakeholders
• Demonstrated experience in minute taking for senior level meetings including organisation of meetings start to end and tracking of action items
• Excellent time management skills with demonstrated ability to establish priorities and manage workloads within deadlines
• Demonstrated ability to work autonomously and achieve goals
• High attention to detail
• The ability to pick up new systems and databases quickly

About our Offering
 
At RFDS (Queensland Section), we are deeply committed to positively impacting those who reside, work, and commute in remote, rural, and regional areas of Queensland. As an RFDS team member, you will take pride in knowing that your hard work is instrumental in supporting our operational, corporate and support services teams. In return for your service, you will;

• Work with a collaborative and supportive team who are passionate about our purpose and proud of their contribution
• Receive a salary of up to 70K + Super
• Access to generous not-for-profit tax-free benefits up to $18,550, increasing your take-home pay
• Access to our Employee Assistance Program including counselling, nutrition sessions, financial sessions, and legal advice
• Private health insurance discounts
• Novated leasing available
• Access to a full allocation of a newly launched uniform range at no cost
• The opportunity to be a part of the iconic Royal Flying Doctor Service team!

Interested? 

For further information regarding this role please contact RFDS Talent Acquisition on 07 38527553 or recruitment@rfdsqld.com.au
  
Applications close on the 29th of March 2024 however; shortlisting will begin before this date. Please do not delay in applying!
   
Royal Flying Doctor Service acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land. The RFDS is committed to eliminating all forms of discrimination in the provision of healthcare. We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation or gender identity.
  
 Successful candidates will be subject to a Police Check and may be required to undergo a medical assessment and pre-employment drug and alcohol testing.