AddressAbout Multicultural Australia
Multicultural Australia is a leading Queensland multicultural organisation, providing settlement services for migrants, refugees and people seeking asylum. We aim to grow multicultural values across our State and to empower newly arrived Queenslanders from diverse cultural and language backgrounds through advocacy, community development and a range of client services.
About the role:
Multicultural Australia is currently offering an opportunity for Administration/Claims Assistant to work as part of our Welcome and Initial Settlement Support team. The role of the Administration/Claims Assistant is to provide administration and claims support to all areas of the WAISS team. We are looking for 3 Administration/Claims Assistants.
Responsibility:
Among other duties, the successful candidate will:
- Provide a high standard of confidential administrative support, including monitoring phone calls and emails, managing diary appointments, and booking casual staff and volunteers.
- Completion of relevant referral forms, bookings, and coordination of clients to relevant essential services.
- Ensure timely preparation and completion of client and expense information and data, including lodging claims and reconciliation of credit card acquittals whilst meeting contractual KPIs.
- Liaise with staff, clients, and stakeholders on a wide range of issues affecting the office professionally and positively.
- Organise and coordinate meetings, workshops, conferences, and events as requested.
- Other appropriate duties that may be identified and required occasionally.
What qualifications and skills do I need?
You will be comfortable working in a fast-paced environment and have effective communication and interpersonal skills. As well as having a confident and positive personality, you will possess:
- Demonstrated experience providing administrative support in a fast-paced, diverse environment, ensuring all KPIs are met.
- Excellent communication skills, with the ability to build and maintain strong team and client relationships.
- Demonstrated experience working with data systems with an eye for detail.
- Experience in prioritising, problem-solving and responding to competing demands in a calm, organised and timely manner within a fast-paced and diverse work environment.
- Good organisational and professional written communication skills, with proficiency in MS Office Suite (e.g. Word, Excel and Outlook).
- Demonstrated experience in working flexibly with a positive and diligent attitude towards changing workflows and demands.
- Demonstrated values of integrity, resilience, teamwork, and professionalism consistent with Multicultural Australia’s vision
- Demonstrated ability to manage multiple tasks and prioritise time and resources to meet deadlines and key performance indicators.
Successful candidate will be required to have a valid driver’s licence, police check and apply for a Working with Children Blue Card.
Please peruse the position description on our website for full details about the role: https://www.multiculturalaustralia.org.au/current_vacancies
For any queries, please contact Deep Dassanayake, Program Manager - Accommodation & WAISS - *****@mcaus.org.au
How do I apply?
If your next move aligns with this position, please apply directly using the apply link!! You will redirect to our internal recruitment system to register your interest and submit a covering letter along with your resume.
Please submit your application no later than COB 13/05/24. We encouraged you to submit your application as soon as possible as we might interview and appoint suitable candidates ahead of the closing date.
At Multicultural Australia, we pursue a workforce that is as diverse as our community - in race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and belief - and reflects the communities we work in. We recognise diversity and inclusion are fundamental to our culture and we are committed to providing a work environment in which everyone is included, treated fairly and with respect.
We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of diverse genders and/or sexual orientations.
