Address Job Description
Location: Melbourne | Northern Metropolitan
Job type: Part time
Organisation: Mercy Health
Salary: Salary not specified
Occupation: Administration/Secretarial
Reference: 21696
Excellent benefits including salary packaging and wellness initiatives
Two Permanent Part Time positions available (job share)
Work as part of a well-supported and friendly environment
ABOUT THE ROLE:
Summary of the role: Our supportive Gynaecology Department are seeking two friendly, enthusiastic and dynamic Administrative Officer's to assist with their growing team, including managing, processing and reading referrals. You will be working closely with our clinical team to ensure patient care is met at the highest of standards. You will be required to have good attention to detail with the ability to adapt to competing priorities and stay focused in a fast-paced environment.
Located in the Outpatients Department at Mercy Hospital for Women in Heidelberg
x2 Permanent Part Time positions, each position 38hrs per fortnight - Hours 10am to 6pm:
Week 1: Mon, Tue, Wed (Position 1) and Thu, Fri (Position 2)
Week 2: Mon, Tue, Fri (Position 2) and Wed, Thu (Position 1)
Waitlisting and validating patient referrals, prepare patient schedules, booking and rescheduling appointments and clinics, and following up on patient results, and generate patient medical certificates.
Diary management of Clinician's planned and unplanned leave
Greeting and assisting patients, answering telephone calls and responding to email enquiries.
ABOUT YOU:
Our ideal candidates will have had prior experience in similar administrative support roles, including experience in MS Office systems to support administrative tasks.
Sound knowledge of medical terminology and hospital procedures is preferred.
Must have excellent phone and email etiquette and a high level of customer service skills
Exceptional interpersonal skills and can effectively communicate with patients, clinicians and management
Exemplary written and verbal communication skills as well as excellent listening skills
Must have reputable time management skills and ability to complete tasks promptly
Able to work autonomously with minimal supervision and in a team environment
ABOUT US:
Mercy Hospital for Women is a fully accredited Level 6 Public Specialist Teaching Hospital providing both public and private patient care through maternity services, neonatology and paediatrics, perioperative services, gynaecology, women's health and associated health, support and diagnostic services. We are a major teaching hospital and specialist referral centre with the medical, nursing, midwifery and allied health expertise to treat the most complex obstetric, neonatal and gynaecological cases.
Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women's health services, early parenting services, home care services and health worker training and development.
Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.
WHAT WE OFFER:
Mercy Health recognises that people are searching for meaning in their work life and finding a workplace that connects with their values is a key motivation when choosing an employer. As a not-for-profit healthcare provider, Mercy Health has a strong mission and clear values that guide us in everything we do. We pride ourselves on:
caring for our people and those important to them with generous employee assistance available for employees and their families
encouraging applications from people of all ages, abilities and cultural backgrounds including Aboriginal and/or Torres Strait Islander Peoples, and supporting all staff to be their authentic selves at work through our network group for LGBTIQ+ staff and allies
protecting children and vulnerable people in all our services, by listening to them and having zero tolerance of any form of abuse and neglect
taking a stand against climate change, which is one of the biggest threats to the health of the world and all humanity, and committing to action that will help make our world fairer and more sustainable
offering benefits such as generous salary packaging, purchased leave, career progression and development opportunities, access to health and wellbeing programs and a range of discounts across a diverse portfolio of financial, healthcare, travel and other services.
WHAT YOU WILL NEED:
Candidates are required to meet the position and qualification requirements.
Provide a current Police Record Check and Working with Children Check (Mercy Health may conduct additional background checks subject to current legislation).
Proof of vaccination status consistent with public health orders and with Mercy Health’s policy (includes but is not limited to COVID-19 and seasonal influenza vaccination compliance requirement).
If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process, please contact us on the details below.
Contact Details
Ms Bic Gudic, Team Leader Outpatients Department
bgudic@mercy.com.au / phone: 8458 4692
To view the position description or submit your application please click the 'Apply Now' button.
