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Form of work
Salary- This role primarily partners with key our client’s customers, building and maintaining strong, mutually beneficial partnerships. Managing a portfolio of dedicated and committed partners to secure existing business driving additional business opportunities whilst actively seeking new opportunities within their allocated territory.
- Embracing and promoting the use of our client’s online systems including providing training to customers.
- Reporting to the National Sales Manager, the role will oversee all elements of account management, including nurturing existing relationships with all key customer stakeholders, liaising with our client’s internal cross-functional teams, ensuring timely and successful delivery of solutions to our client’s customers, and improve the entire customer experience.
- Expand our client’s opportunities, professional representation, and success within the Western suburbs of Melbourne including Geelong and through to Mount Gambier, including regional west Victoria.
- Build, maintain, and strategically grow new business with current and new customers for our client’s range of products through regular call cycles and excellent relationships.
- Review existing and ensure new customers meet the partnership criteria, as per our client’s business strategy.
- Networking with business partners and customers.
- Prepare annual customer and/or territory budgets, as requested and required by the business.
- Deliver agreed revenue and profit KPIs across dedicated customer and/or territory.
- Review, update, and provide customer and/or territory forecast updates, as required by the business.
- Prepare and report on agreed KPIs across existing, new, and potential customers, as requested by the National Sales Manager.
- Introduce, educate, and mentor customers in our client’s online system.
- Utilise and update World/Atlas (or any other system) with any customer detail, such as business summary, customer strategy, key contacts, visits, presentations, projects, correspondence, etc any attachments pertaining to the customer on a daily basis.
- Help support the client’s Customer Care Team to resolve any customer issues that may arise, so a timely resolution can be achieved. This includes but is not limited to the efficient management of outstanding customer credits, credit requests, returns, and pricing adjustments.
- Lead by example and endorse company behaviors and values by embracing the client’s Code of Ethics.
- Be an effective member of the entire client’s team, contributing to their strategic direction, business decisions, product range opportunities, etc.
- Attend and contribute to daily, weekly, and monthly meetings as requested and set by your manager.
- Attend training (product/system/policy/other) sessions set out by your manager or the company.
- Assist with the training of new staff, when required.
- Liaise and establish effective communication with internal sales, operations, warehouse, and dispatch to ensure we deliver as per our client’s customer’s expectation.
- Proactively drive improvements by utilizing the C4 improvement system.
- Understand, observe, and adhere to, company policies and procedures, including OH&S policies and procedures, and at all times, ensure that work practices are conducted in a safe manner.
- Delivery of revenue target (including growth) by the customer, market segment, and territory.
- Delivery of margin target by customer and territory.
- Prospects identified across each region of responsibility.
- Increase conversion of new opportunities.
- Increase of Pro users within the customer base – minimum 12 per annum.
- CRM system (Atlas) is proactively updated with any customer detail, such as business summary, customer strategy, key contacts, visits, presentations, projects, correspondence, attachments, or any information pertaining to the customer on the day the activity occurred.
- Minimum of 70% of the time to be spent in the field with customers.
- Minimum of 1 new (significant) opportunity identified and qualified per month.
- Maximum 24-hour response time to customers.
- Effectively execute the requirements of the client’s Sales Plan, to be reviewed quarterly.
- Liaise, when necessary, with the accounts department to ensure accounts are kept to trading terms.
- Ensure you are up to date with any changes to your competitive landscape including new products coming into the market or operational changes for your competitors.
- Provide quarterly market updates and competitor activity to the National Sales Manager.
- Provide the Sales Manager with weekly Sales Meeting report.
- A minimum average of 20 Face to Face Customer Calls per week.
- Proactively plan and schedule 1 day per month of dual sales calls with the National Sales Manager.
- Diploma in Business, Sales, or similar, or commensurate professional experience.
- Minimum three (3) years' experience in sales, marketing or related field.
- 3+ years’ experience in B2B customer service.
- Proven experience as an Account Manager, Key Account Manager, Business Development Manager or Sales Executive.
- Excellent communication skills: verbal and written.
- Excellent problem-solving and follow-up skills.
- Strong attention to detail.
- Outstanding customer service skills, internally and externally.
- Ability to multi-task and manage time effectively.
- Ability to grasp technical concepts and products.
- Proven experience in developing strong internal/external relationships.
- Intermediate capability in MS Office.
- Ability to grasp technical concepts and products.
- Valid driver’s license.
To apply online, click the link or contact Danny Mullan at 0468 572 *** or *****@kiterecruitment.au for a confidential discussion.
