Clinical Administrator Fsf Grade 1

Join one of Southeast Asia's largest specialised clinic groups 

Established in 2003, City Fertility is one of Australia's leading IVF and fertility services group with 12 IVF clinics, 70+ consulting rooms and 60+ fertility specialists nationwide.

City Fertility Career Opportunities: https://www.cityfertility.com.au/about-us/career-opportunities/ 

What we offer:

• Competitive salary
• Extensive support networks
• Parental Leave and Fertility Benefits Program 
• Professional development and career development opportunities
• Access to an Employee Assistance Programs for physical, mental, social, family and financial support

About the Role

Clinical Administrator - Nursing Department / Lab Department / Patient Services
FIXED TERM 6 months
First Step Fertility Gold Coast

The Clinical Administrator position supports the daily operations of First Step Fertility, patients and clients within all clinic  department environments

About you (criteria) 

You will be patient focused, compassionate, supportive and a team culture promoter.

Ideally you will bring the following to the role:

• Minimum Grade 12 qualification
• Min 12 months clinical administration experience (or equiv)
• Cert IV in Administration Services or equivalent qualifications
• Driver's Licence (if required for the role)
• Capacity to work in Australia

Experience

• Entry Level position (i.e. healthcare clinical administration) - Min 1 years' experience in healthcare 
• Higher Level position (i.e. IVF clinical administration in nursing or admin departments) - Min 1 years' experience in healthcare and IVF industry
• Experience in the field of ART nursing and administration (advantageous) 
• Demonstrated administration experience 
• Demonstrated leadership skills
• Demonstrated project management skills (advantageous)
• Conflict resolution and grievance self-management 
• Change Management and Continuous Improvement skills
• Demonstrated basic project management experience

Knowledge & Competencies

• Basic to Intermediate understanding of medical reception / healthcare administration
• Intermediate to Advanced clinical administration 
• Intermediate / Advanced understanding of clinical administration functions and processes
• Intermediate / Advanced understanding of MS Office / Outlook
• Basic / Intermediate understanding of Healthcare IT Platforms
• Basic / Intermediate understanding of health industry terminology 
• Basic / Intermediate understanding of legislative requirements to apply to protocols, policy, processes within a healthcare environment

Personal Attributes

• Patient focused - with a strong customer service orientation and the ability to engage with patients and clinicians
• Compassionate, Supportive and Empathetic 
• Highly Effective Communication and interpersonal skills
• Teamwork Skills
• Accuracy and attention to detail
• Problem solving, critical thinking, decision maker
• Excellent time management
• Adaptability and flexibility
• Positive Self Awareness and ability to self-assess 
• Focus on Continuous Improvement and supportive of change management
• Team culture promoter
• Responsible for work performed with a substantial level of accountability and responsibility.
• A willingness to embrace City Fertility's Mission and Values

APPLICATION PROCESS

If this is the role for you, lodge your application via Seek by providing a cover letter and resume.

Closing Date: XXXXXXXXXXXX (may close earlier). 

• All personal information received by will be stored, used and disclosed by us in accordance with our Privacy Policy.
• An applicant must be legally entitled to work in Australia - successful candidates are required to provide proof of their right to work in Australia prior to commencement.
• Only candidates that can provided proof of full Covid-19 vaccinations will be considered. Candidates applying for day procedure/hospital positions may be required to provide proof of specific immunisations and vaccinations. 
• All personal information received by will be stored, used and disclosed by us in accordance with our Privacy Policy.

We are committed to the development of our people and invest in ongoing training to improve performance, provide career development opportunities and offer competitive salaries. City Fertility is an equal opportunity employer - All facets of diversity are important to us and we endeavour to create an environment where everyone, regardless of factors such as gender, age, ability, race, ethnicity, sexual orientation, gender identification or religion, can contribute to our progressive business.