Front Office Coordinator - Freemasons

The Role

Epworth Medical Imaging (EMI) invites applications for the role of Front Office Coordinator to lead the day-to-day operations of our administration services across Freemasons (Clarendon Street & Victoria Parade).  

Reporting to the Site Operational Manager, the Front Office Coordinator is accountable for providing excellence in patient care, managing and coordinating the administration team as well as liaising with key internal and external stakeholders, in a fast paced and dynamic environment. 

Responsibilities of the role include:

• This position is primarily responsible for the smooth and efficient running of the day to day operation of the Radiology Reception in EMI Freemasons (Clarendon Street & Victoria Parade).
• Managing and coordinating the Front Office team to provide high quality and responsive frontline services for our patients, referrers and other hospital staff and being the first point of contact for these stakeholders.
• Liaising with internal key stakeholders, optimise and standardise workflows for appointments, patient arrival and checkout processes that result in the achievement of agreed KPIs and promotes business growth through high patient and referrer satisfaction. This includes developing and maintaining standard operating manuals.
• Undertake staff training and mentoring to continuously develop the team and foster a supportive and caring working environment and culture that makes EMI a great place to work.

Skills & Experience

The successful candidate will have:

• Team Leader/management experience in a healthcare environment with previous experience in Medicare and Health Fund rules and billing interpretations.
• Previous administration experience in a Radiology practice, with a very good understanding of Radiology Information system (RIS) applications would be desirable.
• Well-developed leadership and people management skills with proven capability to develop and mentor a highly effective, collaborative, motivated and engaged team committed to providing exceptional customer service.
• Previous experience in developing a team that builds rapport with patients and referrers through exceptional customer service.
• Ability to identify, evaluate and implement process improvements.

Epworth Medical Imaging 

Epworth Medical Imaging (EMI) is part of the Sonic Healthcare network, providing high quality imaging services to both Epworth Hospital locations and the wider community.  

EMI employ approximately 250 highly skilled Radiologists and staff, providing Angiography, Intervention, Bone Mineral Densitometry (BMD), Computed Tomography, Dental X-Ray (OPG), General X-Ray, MRI, 3D and Contrast Mammography, Nuclear Medicine and PET and Ultrasound. 

Sonic Healthcare

Sonic Healthcare is an internationally renowned healthcare provider with a demonstrated track record of medical excellence across the world. Headquartered in Sydney, Sonic has grown to become one of the world’s leading healthcare providers, specialising in pathology, radiology and primary care medical centres. Sonic’s success stems from our core belief that we exist to provide quality medical diagnostic services to medical practitioners and the patients they serve. 

Sonic is the second largest diagnostic imaging provider in Australia, with more than 100 radiology centres. Our services are overseen by more than 200 specialist radiologists and nuclear physicians, many of whom have sub-specialty expertise. They are supported by our highly trained and experienced technical and clerical practice staff who are focused on providing the best service, care and clinical outcomes for doctors and their patients.

Enquire/Apply for this Position 

For more information or to obtain a copy of the PD please email Elie Ayoub, Site Operations Manager, ******@emi.net.au

To apply, please submit your resume and cover letter via SEEK by clicking on the APPLY button. Applications must be submitted by 5:00pm Monday 15 January 2024.

COVID-19 mandatory vaccination directions for Victorian healthcare facilities applies to EMI. As a result, we will require the successful applicant to be fully vaccinated and to provide a copy of their COVID-19 vaccination certificate.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by EMI) and hold a valid employee Working with Children Check (provided by you).

Note: Applications from Recruitment Agencies will not be accepted.