Holiday Rentals Manager - Short-Term Rentals

The Boutique Collection is a respected name in North Queensland. Boasting an extensive array of holiday properties, including resort-style rooms, luxurious apartments, and spacious private homes across Cairns, Palm Cove and Port Douglas, offering a comprehensive management service to property owners. As we embark on further growth, we are eagerly seeking dedicated  individuals to join our team in Cairns.

As a Holiday Rentals Property Manager, you'll play a pivotal role in upholding impeccable standards of property presentation and guest services, all while fostering strong relationships with our valued property owners. We're in search of candidates who possess a unique blend of real estate acumen, hospitality expertise, and a genuine dedication to creating unforgettable guest experiences. 

Key Responsibilities:

• Supervise all aspects of property management, including guest check-in/check-out procedures, housekeeping, maintenance, and relations with tradespersons.
• Ensure prompt and professional responses to guest inquiries and concerns, maintaining exceptional customer service standards.
• Act as the primary point of contact for property owners, nurturing strong relationships and providing timely updates.
• Serve as a liaison between the company and holiday rental property owners, facilitating effective communication and promptly addressing maintenance needs and potential concerns.
• Conduct regular property inspections to uphold company standards and regulations.
• Facilitating the establishment of new properties and addressing any operational issues.
• Coordinate maintenance activities for all rental properties, prioritizing tasks based on urgency and their impact on the guest experience.
• Collaborate with various team members to identify opportunities for improvement.
• Nurture a small portfolio of approximately 30 well-presented and maintained properties from Cairns City to Trinity Beach

Qualifications:

• Minimum of 2 years of experience in property management, or hospitality management.
• Demonstrated leadership skills with a customer-centric approach.
• Passion for hospitality and a commitment to delivering exceptional guest experiences.
• Problem-solving mentality and open to continuous improvement
• Australian driver's license, reliable car and mobile phone.

If you're passionate about delivering outstanding guest experiences and thrive in a professional, fast-paced environment, we warmly encourage you to apply and join our dynamic team.