Medical Receptionist

Are you a passionate Receptionist looking for your next challenge? Enjoy the numerous opportunities available at NCRG, Ballina, Lismore and surrounds.

About North Coast Radiology and Qscan Group

Serving the beautiful far North Coast NSW community since 1974, the North Coast Radiology Group (NCRG - part of Qscan Group) prides itself on its reputation of consistent, quality care and service. We see ourselves as a committed member of the North Coast community and intend to be for many years to come.
About the Opportunity
We are currently seeking a dedicated Medical Receptionist to join the team at our Ballina, Lismore and surrounding clinics on a full-time permanent basis.
You will learn to:

• Handle all face-to-face registrations, bookings, triage and queries as the first point of contact within the clinic.
• Receive payments, issue receipts, complete all billing and invoicing for patients.
• Answering incoming phone calls regarding bookings & general enquiries.
• Actioning incoming emails from referrers and patients and make outbound calls to confirm appointments with patients.
• Maintaining patient records, & related information.
• Operate our booking system.

The successful candidate will:

• Be enthusiastic, motivated and hardworking
• Display excellent interpersonal skills
• Have a demonstrated ability to work as part of a team
• Pick up new computer systems quickly
• Pride themselves on their meticulous attention to detail
• Provide exceptional customer service in person and over the phone
• Be able to balance competing priorities and tasks, while ensuring timely service.

How You’ll Benefit

• Personal and professional training and development programs
• Uniform allowance
• Annual flu vaccinations
• Wellbeing Gateway App to enhance your mental health and wellbeing
• Access to our Employee Assistance Program (Assure)

About You
Alongside your passion for excellent customer service and organisational skills, you also have:

• The ability to work flexible hours
• Excellent interpersonal skills and dedication to patient care
• Be able to balance competing priorities and tasks whilst maintaining a timely service
• Have the ability to adapt to varying databases/systems

If this opportunity excites you and you would like to join an organisation that invests in its people, please apply now!
You are welcome here. We strive to foster a diverse and inclusive work environment where people feel safe and valued for their unique contributions. We incorporate new and different ways of thinking and collaborating in the way we do our business and service our communities.

At Qscan, Environmental, Social and Governanceconsiderations are important to us - we want to further promote innovation and foster creativity while operating in a sustainable way.

We know this sounds ambitious but we also know we can achieve our big goals with a great team. We want the best people working for us. Come join the team. You are welcome here!