Job description
This is ANZ Worldline Payment Solutions
ANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe’s leading payment technology company, Worldline.
We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then we’ve built a new modern technology platform to enable an exciting roadmap of products and solutions that we’ll launch in Australia throughout 2023 and beyond.
What’s it like to work with us? We bring together the spirit of a fintech with the heritage of a big four bank. And while our expertise, products and services make us a leader in payments, our people, purpose, values and culture are the core of our organisation. As an equal opportunity employer, we know our success comes from new insights, diverse points of view and the energy of every member of our 300 strong team.
It’s an exciting time to be part of our growing team. Find out more about ANZ Worldline Payment Solutions here.
The Opportunity
We are searching for an Outbound Sales members to build rapport with multiple stakeholders and encourage different channels of revenue. To transform leads in the Small and Medium Enterprise (SME) segment, mostly coming from the referral’s activity and digital campaigns and will report to the Sales Manager Outbound Sales. You will take personal responsibility for delivering high quality interactions whilst demonstrating the ability to provide appropriate payment solutions.
Your day to day responsibilities include:
Convert sales opportunities into profitable new business signings to meet sales and revenue targets
Manage each new business sign up process, tracking the merchant's application progress and ensure the application is assessed and processed in a timely, accurate and professional manner
Understand merchant business needs by performing an accurate assessment of transaction volumes and turnover
Recommend appropriate merchant solutions and provide the merchant with a pricing structure that maximises profitability, whilst remaining competitive
Proactively anticipate requirements by understanding merchants’ current and future business needs
Seek out and take advantage of new business opportunities
Take personal responsibility for delivering high quality customer interactions
Demonstrate service standards in all customer interactions
Manage each new business sign up process, tracking the merchant's application progress and ensure the application is assessed and processed in a timely, accurate and professional manner
Be able to manage own time and adhere to rosters as required
Maintain quality service levels
Achieve set conversion rate targets
Maintain knowledge of products and processes
Work collaboratively with colleagues to help the team be more successful
Develop personal strategies to improve outcomes
Support and actively assist other team members in the work of the team
Share successes and ideas within the team
Compliance to policies
Skills we would like :
Sales focus
Result oriented
Understanding of compliance
Negotiation skills
Business savvy
Strong communication skills - including the ability to engage and manage conversations over the phone and via email and ability to stay connected with referral partners
Ability to work in a fast-paced environment
Experience working on sales targets is preferred, but not required
Knows when to provide alternative solutions to meet customer needs and ensuring a results-focused and customer first mind set
Ability to easily understand business requirements and able to apply it on day-to-day transactions knowledge of the business Applies Business Knowledge
Benefits
At Worldline we work in a flexible environment that empowers you to learn, grow and accelerate your career. You’ll have access a great mix of benefits, including:
A range of health and wellbeing discounts for gym, nutrition, sporting gear
Learning and development opportunities to build your skills
Additional Leave options to support families, work in the community or take a career break. You’ll also earn loyalty leave for your tenure.
Monthly in person and virtual social events
Volunteering leave to support CSR activities
Plus other perks and benefits (e.g. novated leasing options)
We have modern offices and services to support our people including a parent’s room, prayer room, and end of trip facilities. We also provide EAP services including financial counselling to support managers, employees and their families.
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for problem solvers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.
Learn more here about working at ANZ Worldline Payment Solutions.