AddressReceptionist
About Swatch Group
The Swatch Group is an international group active in the design, manufacture and sale of finished watches, jewellery, watch movements and components. It is the world's largest watchmaking group, and supplies nearly all the components required for the watches sold by its 17 individual brands, including Breguet, Blancpain, OMEGA, Rado, Longines, Tissot, Mido, Swatch and Flik Flak. Swatch Group employs more than 31,000 people worldwide.
The Role
We currently have exciting part-time opportunitie for well-experienced Receptionist to join our team in Richmond. This role is responsible for interacting with customers (in person at reception, via phone, email, and internal systems) to generate positive encounters using a service-oriented approach. Act as the voice of the organisation, providing excellent service to customers in a timely manner. We look forward to work with someone who has a passion for providing a high quality of customer service, has excellent communication skills, and possess demonstrated experience dealing with difficult customers.
Responsibilities
Reception
- Greet people visiting the organization, determine the purpose of their visit and direct them to the appropriate place
- Ensure that calls are answered in conformity to defined company standards
- Operate telephone switchboard to receive and forward calls
- Generate order or repair documentation and match with jobs prior to dispatch
- Receive payments and record receipts for services
- Calculate and quote prices or rates for products or services
- File and maintain records
Customer Service Administration (Support Role)
- Create the repair order as per guidelines
- Perform spare parts interpretation and create estimate
- Handling watches as per company standard
- Filing of documentation
- Indirect assistance with customer escalations
Health & Safety
- Follow occupational health and safety policies and pro-actively raise any concerns that may arise
- Report a situation which could result in someone getting hurt
Skills and Experience
- Excellent presentation
- Strong communication skills (speaking and writing)
- Accurate data entry skills
- Excellent telephone etiquette
- Problem solving skills
- Decisive, firm, courteous, customer oriented
- Proficient in basic computer knowledge, SAP / similar ERP system & Microsoft Office
- Technical knowledge in the watch making industry advantageous
How to apply
Please click APPLY to submit your application.
