Servicenow/Telecom Business Analyst & Business Capability Lead || Melbourne

ServiceNow/TelecomBusiness Analyst & Business Capability Lead || Melbourne

Job Type – Contract (6 Months)
Contract Type – Full Time

Starling Services is looking for qualified and enthusiastic candidates who excel at working in teams but can also work autonomously. Candidates must be safety minded with a passion for producing high quality work.

Starling Services is an Australian owned primary player in recruitment, resource management and facility management services in Australia. The footprints of Starling Services are spread among all segments of the industries- Logistics, Facility Management, Education, Information Technologies, Telecom, FMCG, etc. It is guided, advised and supported by a team of eminent achievers having esteemed backgrounds from multiple industries.

ServiceNow Business Analyst

• Captures business and user requirements (as stories for agile shops)
• Ensures requirements are understood, developed, tested, and delivered to specification
• Owns the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements
• Represents project stakeholders throughout planning, development, and release processes
• Works with the platform team to develop release estimates
• Supports the testing effort
• Works with stakeholders to drive adoption
• Define processes across Customer/IT/Employee workflows.
• Fluent in both written and spoken English
• Minimum 3 years of experience in process design across ITSM Or Customer Service Management/ Field Service Management/ HR Service Delivery
• Must have strong ServiceNow technical knowledge

Business Capability Lead

Brief Description  

Accountable for the design of business solutions, E2E delivery of business capabilities and complete transition business to the new platform. 

Key Skills Required / Preferred  

• Technical Expertise: In-depth technical knowledge of the business and platform across telecommunications network and IT landscape, its features, functionalities, and limitations, and the ability to communicate technical information effectively to both technical and non-technical stakeholders. Extensive Technical & Process Expertise for the supporting business units i.e., SME in their domain. Thorough understanding of IT landscapes, SEO interlocks and agile delivery methodology highly desirable. Can work closely with the IT delivery team to provide Technical IT solutions. 
• System and Transformation experience: Previous program management of Remedy and/or Remedy to SNOW transformations highly desirable either in telecommunications industry or other industries 
• Decision Making and Leadership: Strong (peer) leadership skills, including the ability to influence cross-functional teams, build consensus, and influence stakeholders, to ensure the successful delivery of the project. Have been granted the authority by the organisation to make executive decision pertaining to the assigned product or service i.e. can make authoritative decisions on the content, priority and acceptance criteria of the backlog. Demonstrated influencing skills in building engagement and commitment to a way forward within the stakeholder network 
• Agile Methodologies: Agile certified (SAFe); Proficient in Agile methodologies, including Scrum and Kanban, to manage the product backlog, prioritize features, and deliver value iteratively and incrementally. 
• Business Acumen: Excellent business acumen and understanding of the company's goals, objectives, and priorities, and the ability to align the new platform with these priorities. 
• Customer Focus: Strong customer focus, including the ability to understand industry, RSPs, SDPs and end customer needs, gather feedback, and incorporate it into the development process. 
• Communication: Excellent communication skills, including the ability to communicate complex technical information in a clear and concise manner, and the ability to communicate effectively with both technical and non-technical stakeholders to executive level. 
• Problem Solving: Strong problem-solving skills, including the ability to identify problems, gather information, and develop and implement solutions. 
• Continuous Improvement : A continual improvement mindset who can deliver improved customer, people and business outcomes. 

Notes:

• Female candidates are preferred
• NBN employee (Permanent) who has Left NBN within 1 year cannot apply for this role(This applies for all the NBN roles)

Please note that candidates should below experience for ServiceNow BA.

• Technical BA experience
• exposure to CSM module in ServiceNow
• Should have exposure to the telecom industry.

We Offer

• The opportunity to work for a major industry supplier with an appetite for growth
• A positive workplace with an ongoing commitment to continuous improvement and your development
• Competitive Salary
• Full-time Employment

If you are interested in applying, send your resume to ****@starlingservices.com.au . Please ensure your Resume has your Personal Information, Job Title and Contact details. Applicants will be contacted in line with operational requirements.

For further information, please visit – www.starlingservices.com.au