Systems and Services Administrator

We are DevelopmentWA - Western Australia’s land development agency, working on industrial, commercial, and residential projects. Our work is diverse and state-wide, developing land for sustainable communities, prosperous industries and resilient regions.Our portfolio includes the development and management of some of WA’s most iconic residential, commercial and industrial projects both within the metropolitan area, and regional areas of our state. Projects including Elizabeth Quay, Alkimos, Ocean Reef Marina the Australian Marine Complex, Subi East and Broome.We are committed to innovation and sustainability across all of our operations, including a plan to transition to net zero ‘scope 1 and 2’ emissions by 2025.At DevelopmentWA our vision is “Shaping our State’s Future”, and that’s exactly what you’ll be doing by joining the team at DevelopmentWA.To learn more about our company, or to view the current projects we are working on, visit www.developmentwa.com.auRole Summary:This role offers customer-centric support to DevelopmentWA's workforce, focusing on computer infrastructure, software, communication systems, and information systems. Responsibilities include resolving incidents, working closely with the ICT Customer Support Officers, and following direction from key personnel like the Systems Analyst and the Systems and Services Manager.Responsibilities and Accountabilities:

• Provide first-line support for staff and contractors using DevelopmentWA ICT infrastructure.
• Offer second-line support for fault rectification and problem management with desktop and information system issues.
• Assist in evaluating, planning, executing, and testing desktop hardware or software upgrades.
• Conduct routine auditing, monitoring, and testing to maintain system performance.
• Monitor and maintain version and licensing compliance of information system and software.
• Gather and report system statistics.
• Assist in the administration of security controls.
• Aid in developing, refining, and documenting knowledge, processes, and procedures.
• Provide coverage as part of the ICT team to ensure effective system integration and implementation.

About you:To be successful in this role, you will have the following skills, experience and attributes:

• Proven ICT customer support experience with strong knowledge of Windows operating systems, desktop software and hardware, and SOE deployments.
• Experience in administering core business systems or ERP solutions.
• Excellent written and verbal communication skills, able to engage effectively with diverse individuals.
• Proactive problem-solving skills and a commitment to high-quality customer service.
• Strong interpersonal skills, including a focus on customer satisfaction.

The following skills, experience and attributes are desirable:

• Experience in administering Project and Portfolio Management systems.
• Experience with Financial Management systems.
• Background in a related industry such as project management or land development.
• Experience delivering ICT-related training.
• Exposure to Service Management Systems and Configuration Management Databases (CMDB).

What we offer:As well and working on a diverse portfolio of projects, you will also enjoy a number of benefits such as:

• Flexible working arrangements, including hybrid work
• An organisation that is committed to sustainability, including a transition to net zero carbon emissions
• Being just a minutes’ walk away from Elizabeth Quay train and bus stations, with beautiful views of Derbarl Yerrigan
• Study Assistance and professional development opportunities
• End-of-trip facilities
• An active social club and paid volunteering opportunities
• An agile and progressive workplace culture built on our core values of Brilliance, Alliance, Courage and Integrity

Are you ready to help shape our state’s future?To apply, please submit your resume and cover letter addressing the listed success factors and why you are suited to this opportunity by 10am Monday 06 May 2024.For further information about the opportunity, please contact Geoff Dixon, Systems and Services Manager on (08) 6200 4412.Our commitment to equality and diversity:At DevelopmentWA we are committed to building an inclusive workplace which promotes equity, values, diversity and provides fulfilling employment opportunities for people of all backgrounds and abilities.We welcome all applicants from priority groups including Aboriginal and Torres Strait Islander People, people with disabilities, people from culturally diverse backgrounds and mature age workers.For queries regarding the recruitment process or if you require any reasonable adjustments to the recruitment processes, please contact the People and Culture Team via email at people@developmentwa.com.au or via phone at (08) 9482 7499.If you would like assistance with your application, please contact Jobs and Skills WA on 13 64 64 or visit https://www.jobsandskills.wa.gov.au/jobswa#how-we-can-helpAgency CV’s will not be considered.