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Form of workFounded in 2003, Adelaide United Football Club (AUFC) is South Australian’s only professional football club. The Club competes in the A-league Men’s and Women’s competitions and the National Premier Leagues SA.
The Club exists for the people of South Australia, as a custodian for the game of football, and serves to foster the passion, pride, and purpose that football evokes within the community.
The Club’s ambition is to be the most engaged, respected, and successful football club in Australia, and to always think and be about ‘More Than Football’.
About the Position:
The Consumer Service Officer plays a crucial role in delivering high-quality customer service for Adelaide United Football Club (AUFC). Responsibilities include efficiently managing the reception area, providing administrative support for Membership and Ticketing, and Retail and Merchandise departments.
They serve as a primary point of contact for member and public inquiries, ensuring exceptional service via phone, email, or in person. Additionally, they assist with various AUFC departments as needed, fostering strong working relationships to achieve sustainable growth.
Key Responsibilities:
Administration and Reception:
- Greet and direct visitors, handle incoming calls and emails, and address basic inquiries.
- Manage mail, deliveries, and office supplies, including kitchen and maintenance supplies.
- Handle clerical tasks such as filing, copying, and faxing.
- Assist with petty cash management, banking tasks, and data management.
- Provide administrative support to the Senior Management Team.
Membership and Ticketing:
- Support Membership and Ticketing team with customer service.
- Assist with membership sales processing and administrative tasks.
- Coordinate match day operations and outbound membership calls.
- Integrate membership and ticketing activities across programs and events.
Retail and Merchandise:
- Assist Merchandise team with customer service and order processing.
- Manage merchandise inventory for the AUFC Shop and online store.
- Liaise with customers for orders and inquiries, and fulfill orders.
About You:
To be successful in the role you will demonstrate:
- 1- 2 years prior experience in a similar role with excellent customers service skills
- Enjoys diversity in role and helping out where needed
- A team member who is collaborative and encourages those around them to achieve the absolute best for the organisation.
- Enjoys operating in a fast-moving environment.
- Honest and positive individual with a natural enthusiasm and energy.
- Outstanding interpersonal, written, and oral communication skills.
- Strong attention to detail and the ability to work under pressure.
- Innate ability to manage conflicting priorities.
- Work for a leading sport club
- Work closely with the Consumer Business team and get exposure to a range of interesting projects
- Be part of a great team
Sound like you?
Want to find out more information, please feel free to contact Kate on 0435 843 *** or to apply please provide a cover letter which highlights your experience relevant to this advertisement and your resume!
We maintain the discretion to extend an offer at any stage of the recruitment process. If you are interested in the position submit your application as soon as possible!
To streamline the process, we kindly request that recruiters and candidates refrain from directly contacting the client. The client has enlisted the services of BespokeHR exclusively for this role. If you or any potential candidates are interested in applying, kindly utilise the provided 'apply' button."
