AddressAbout Us:
Manse Medical is a dynamic and innovative healthcare provider committed to delivering exceptional services to our patients and the community. We are passionate about what we do and strive for excellence in every aspect of our business. As we continue to grow, we are seeking a dedicated and detail-oriented Medical Administration/Receptionist to join our administration team.
Overview:
As a Medical Administration/Receptionist, you will play a crucial role in providing exceptional administrative support and customer service to patients, clinical staff, and visitors in a healthcare setting. Your primary responsibilities will include greeting patients, scheduling appointments, managing patient records, phone management and ensuring smooth operations at the front desk.
Key Responsibilities:
- Greet patients warmly and ensure a positive experience from arrival to departure
- Schedule appointments and manage the multiple appointment calendar efficiently
- Answer phone calls and emails, addressing patient inquiries and directing them to the appropriate department
- Collect patient information, verify insurance details, and process payments
- Maintain accurate patient records and update information as necessary
- Coordinate with medical staff to ensure smooth patient flow and timely assistance
- Assist with administrative tasks such as filing, scanning, and organising documents
Essential:
- Professional personal presentation and demeanor
- Previous experience in a medical receptionist or customer service role preferred
- Strong written and verbal communication and interpersonal skills
- Excellent organisational abilities and attention to detail
- Proficiency in computer skills, including MS Office and medical software (e.g. Zedmed)
- Ability to swiftly adapt and learn new tasks with efficiency and professionalism
- Ability to multitask and work efficiently in a fast-paced environment
- Compassionate and empathetic demeanor towards patients and colleagues
- Capability to work autonomously
Office hours presently span from Monday to Friday, 8:30 am to 5:00 pm. Flexibility in availability to accommodate different days and hours is required.
How to Apply: If you are interested in joining our team as a Medical Administration/Receptionist, please submit your resume and cover letter detailing your relevant experience and qualifications to Ash Curtis at *******@mansemedical.com.au or call 1300 626 730 for further inquiries.
Please note: Only applicants who are going to be interviewed will receive a response to their application.
