Receptionist/Administration Assistant To Specialist Orthodontist - No Weekends

Springvale Orthodontics is a boutique orthodontic practice that prides itself in providing quality orthodontic care to our vibrant local community. Our patients are our family.

We are looking for a Receptionist/Administration Assistant to work with us on a full-time basis to support our Clinic’s continued growth. Orthodontic/Dental industry experience is not necessarily required as full training on our services will be provided. You will, however, be proficient in business communication, administration, customer service and reception management. Strong IT skills are a must (Mac OS preferred), so that you can hit the ground running navigating the various systems that we use. You must also be willing to travel to our administrative office in Box Hill from time to time.

The core duties:

• Managing a busy Front Desk Reception, greeting patients and triaging, while simultaneously attending to incoming phone calls, emails and text messages
• Handling new patient enquiries, inbound and outbound referrals, booking initial consultation appointments, explaining our services, confirming upcoming appointments
• Sending correspondence by email, discussing treatment plans and payment options, invoicing, collecting initial payments, treatment and financial consent
• Preparing for patient appointments including treatments commencing and concluding, submitting and monitoring lab requests
   

We are seeking a long-term hire and are looking for:

• A “people person” with great interpersonal skills, who is agile and able to multitask while staying calm under pressure
• Computer literacy with Mac OS, able to navigate multiple systems, and comfortable with working across numerous web-based systems and applications simultaneously
• Knowledge of CRM software
• A team player who gets along with our friendly and caring team, is punctual and reliable, and has own car transport
• Availability on Monday to Friday (No Weekends), with the option of 9-days per fortnight

What we will provide:

• On the job training
• Comfortable and friendly working environment
• Free on-site parking
• Opportunities for continuing education and career development
• Above award remuneration commensurate with experience

If this sounds like you, please apply now with your resume and cover letter telling us why you are interested in the role - we look forward to hearing from you.