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Form of workWe are looking for the next person to join our friendly team at Integrity Medico-Legal, a fast growing medico-legal practice based in a beautiful heritage-listed building in Bowen Hills. We are offering a full-time receptionist / typist role (with immediate start available). A senior or experienced medical receptionist or legal assistant, with strong typing skills, would be highly regarded.
What you will be doing
Our general reception duties include:
- Liaising regularly with law firms to schedule and manage appointments, including answering incoming phone calls/emails, sending confirmation emails and appointment reminders, checking appropriate documentation is received and distributed to our doctors.
- Calendar management across 60+ doctor calendars, scheduling travel, organising room bookings.
- Greeting clients and doctors and ensuring rooms are ready for examinations.
- Scanning and e-filing in our cloud-based information management system (G:Suite)
- Assisting with billing (Xero).
- Brief management, including checking appropriate documentation is received and provided to our doctors.
- CRM data and workflow management (Hubspot & Asana).
- General data entry.
- Maintain digital filing systems, spreadsheets and databases.
- Documenting, maintaining and improving systems and processes.
- Liaising with various internal teams to ensure flow of information and progression of pipeline.
- Complete daily tasks.
- Manage email accounts (reception and personal).
Our typing duties include:
- Typing medico-legal reports dictated by our doctors.
- Creating draft reports in preparation for dictations.
- Editing and formatting reports.
What we are ideally looking for in our next team member
- Warm, pleasant and confident phone manner and generally positive demeanour.
- Works well either individually or in a team, is capable of functioning semi-autonomously, and prioritising their own work within established policies, guidelines and procedures.
- Outstanding written English.
- Excellent attention to detail.
- Eager to learn.
- High level of computer literacy. Experience with applications such as G:Suite, Hubspot, Asana, Xero and dictation software would be ideal, but we are willing to provide training to a candidate matching all other criteria if she/he is proficient in Microsoft Office (Word and Excel) and enthusiastic to learn.
- An experienced medical or legal secretary, ideally with solid typing experience, would be highly regarded.
- Reliability and respect for client (“patient”) confidentiality and privacy.
- Possesses administrative skills and problem solving abilities - willingness to ‘have a go’ at whatever it takes to get the job done for the whole team.
- Warm attitude (a good sense of humour is very welcome!).
Please send your resume along with a brief summary outlining why you are suitable for this role.
