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SalaryCEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.
YOUR ROLE
The Key Account Manager is based from our Truganina VIC 3PL campus and is responsible for profit, retention, growth and primary relationship management with a portfolio of CEVA's contract logistics customers.
You'll own the account from a commercial, legal and performance perspective, with deep relationship management and organic growth / blended cross-sell opportunities featuring in your objectives as well.
WHAT ARE YOU GOING TO DO?
Specifically, you will:
- Drive organic business growth, identifying and quoting opportunities with the customer
- Manage and communicate customer requirements and oversee operational implementation
- Manage financial performance by maintaining healthy account profitability, as well as accounts receivable and claims mitigation / resolution
- Manage service performance, meeting customer's KPIs, milestones, invoicing accuracy, escalations and improvements
- Ensure customer SLAs and business requirements are met
- Actively participate in new business tenders for your accounts partnering with our business development, solution design and other teams.
Our ideal candidate proven success as a Key Account Manager in any industry (with a preference for 3PL), OR significant operational / customer service experience in a 3PL environment. You should also have:
- Strong commercial and financial acumen, as well as good analytical capability
- Proven ability to deliver strong results against robust and meaningful targets and/or KPIs
- Sound communication, planning, presentation and negotiating skills.
- Own vehicle, valid driver licence and willingness to undertake travel as required on an infrequent basis.
WHAT DO WE HAVE TO OFFER?
In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.
- Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
- Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.
- Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, the CMA CGM Learning Academy, early career pathways and more.
- Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.
As a global organisation, diversity is critical to our business success; only when we can reflect the cultures, languages, attitudes, and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. CEVA Logistics is proud to be an equal employment opportunity workplace. We welcome and encourage all qualified applicants, who will receive consideration for employment without regard to indigenous status, race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other characteristic.
