AddressAn exciting opportunity exists to join our Member Services team as a Manager, Business Enablement & Optimisation.
Why join us?
- State of the art offices with offerings like end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens, and a multitude of spaces to encourage a collaborative culture, our workspaces are something we are extremely proud of.
- A mature outlook on flexible work arrangements which allows you to truly balance work and life. A #hybrid work from home approach is embedded in our ways of working.
- We have excellent career progression and development opportunities; we are committed to continuous improvement and have exciting plans for our future.
- We have an incredible company culture where wellbeing of our employees is at the forefront of everything we do.
About the role
Every one of our team contributes to helping make our members’ world better. As a Manager, Business Enablement & Optimisation, you will be responsible for delivering a range of programs of work that optimise business outcomes for Member Services Public and Government offer service propositions. You will be responsible for enabling and readying the team to receive key business change and optimisation activities that improve member, employee and business experience, aligned to the member services strategy.
At the core of this role is the leadership of business change delivery that reduces disruption to core business operations and makes it easier for our team to exceed more than 2 million customers expectation when engaging Australian Retirement Trust.
Key accountabilities will include:
- Manage the strategic oversight and configuration and maintenance of the telephony function for the business unit to ensure it delivers to business requirements
- Coach, lead and manage a team of specialists involved in varied, complex and inter-related initiatives and support delivery.
- Ensure system support and testing is successfully undertaken and delivered to enable frontline staff ease of access throughout all operating hours and successful delivery of releases and projects across both service propositions (Public and Government)
- Champion the ongoing development and continuous improvement of cultural building blocks to drive a high performing and a truly member centric culture.
- Lead and influence change within Member Services and across the Group to achieve business outcomes to ensure member services can receive the change without impacting service delivery.
- Lead a culture of continuous improvement by proactively reviewing systems, processes and campaigns to ensure effectiveness in design, implementation and take-up and develop recommended solutions and or actions.
- Providing insights and recommendations for improvement via regular reporting.
- Ensures clear accountability on agreed goals across team and holds self and others to account
- Proactively manage change and guide frontline leaders through the change management process.
This role is available as a fixed-term opportunity.
About you
If this is the right role for you, your skills and qualifications may include:
- Demonstrated understanding and application of change management, leadership, motivation, and adult learning principles
- Demonstrated high-level understanding of enabling technology and performance reporting that support business processes within a Member Services environment
- Demonstrated ability to develop business plans for a commercially oriented service delivery organisation and the ability to plan, organise and prioritise work and resources to meet goals and agreed quality standards
- Strong experience in facilitating outcomes through stakeholder management and relationships
- High degree of business acumen, with the ability to deliver within a changing environment and developing strategies
- Strong interpersonal skills and the ability to build relationships with other senior managers across an organisation
About us
As one of Australia’s largest superannuation funds, we proudly take care of over $260 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day. When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2.3 million members.
How to apply
If you are excited to join a forward thinking, supportive and growing organisation in an exciting role, apply today! Applications close Thursday, 9 May 2024.
Eligibility
This position is available to existing Australian Retirement Trust employees, temps and contractors only.
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