Training Support Officer

Training Support Officer

About the team

The Office of the Chief People Officer delivers strategic people programs for the organisation including HR business partnering, workforce and culture initiatives, workplace and employee relations advice, learning and development, along with operational services such as payroll, recruitment and appointments, remuneration and benefits.

About your new role

An exciting opportunity has become available for a Training Support Officer in Learning and Development. The purpose of this position is to coordinate with others to plan, organise and manage the operational aspects of compliance-based learning activities per City of Gold Coast policies, procedures, and work standards. This position provides timely and responsive customer excellence and is responsible for a broad range of learning and development administrative and logistics functions.  Be an integral part of reinforcing our High Performing Principles into the working life of every City of Gold Coast employee.

We're looking for people who have:

This role is a perfect fit for someone who thrives in a fast-paced environment and is dedicated to the safety of our people and community.

• Strong eye for detail when completing administration tasks including scheduling training courses, updating training history, invoicing, and entering data
• Ability to learn new programs with ease - Chris21, ServiceNow and SAP system knowledge is desirable, but not essential.
• High level of customer service and communication skills.
• "Can do" attitude and ability to innovatively solve problems in complex, multi-disciplinary environments.
• Time management skills with an ability to meet deadlines, achieve goals and manage multiple tasks simultaneously.
• Ability to work productively in a team environment, and to foster good relationships with other team members.

For more information about this role, please view the attached position brief. To access this document, click the paperclip icon in the top right corner of this screen.

Be part of shaping the Gold Coast's future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

As a 5-star employer of choice, we care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:

• 9-day fortnight
• Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations
• Personal and professional development courses
• Hybrid office / work from home options
• Access to 350+ fitness facilities through Fitness Passport / Low cost on-site gym membership
• 4 free confidential counselling sessions a year for you or an immediate family member
• 1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.

How to apply

For more information, view the position brief by clicking the paperclip icon in the top right corner of this screen.

Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role.

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.

The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.