AddressCompany description:
"There are qualities which lead to success. Courage, perseverance, the ability to dream and to preserve." - Soichiro Honda
At Honda Australia, our curiosity about human beings drives us to create products that deliver joy to people's lives. It is our continual pursuit of dreams, inspiring philosophy, and commitment to customers that establish the spirit of Honda. As a company built on dreams, our associates are passionate and inquisitive, and dedicated to putting the customer at the centre of everything it is we do. We produce some of Australia's most recognised cars and are backed by a huge global footprint - there really is no company like us.
Job description:
Reporting to the Regional Business Manager, the Business Development Manager will lead and manage a portfolio of Honda Representatives which may include one Major Metro Representative through a consultative, value-added approach to deliver on Honda's objectives in all aspects of Sales and Aftersales. Particular focus on delivering expected levels of Customer Experience to ensure high net promoter scores and maximising Customer Retention. This role works with a team of Business Development Managers supporting our Honda Network within the Southern Region.
Profile description:
How you'll make an impact
- Manage customer issues/concerns by taking ownership of issues to ensure a satisfactory conclusion is achieved.
- Review KPIs and identify areas of opportunity and process improvement by working with stakeholders to establish action plans and take ownership of issues to deliver outcomes.
- Can be counted on to be a team player, working to consistently achieve goals.
- Work collaboratively with leadership teams to lead and manage with a value add approach to deliver on Honda's objectives.
- Maximise opportunities to meet and exceed Net Promoter Score objectives.
- Meet and exceed retention objectives including the development of service and repurchase strategies.
- Identify opportunities and work on activities to help maximise Honda partners business and profitability.
- Ensure that Honda representative compliance standards are met - identifying breaches and addressing them using a consultative approach.
What you'll bring to Honda
- 2-3 years' experience in a similar role with a focus on process improvement/project management skills.
- Automotive experience is not essential and experience from other industries is transferable.
- Track record in relationship management through a value add approach.
- Demonstrated ability to conduct gap analysis, problem solving and implement process improvements.
- Developed analytical skills and an ability to conduct root cause analysis.
- Strong Microsoft Excel & PowerPoint skills.
- Established interpersonal skills, ideally with the ability to persuasively communicate and build trusting relationships with stakeholders (verbal and written).
- Experience in driving great customer experience throughout the whole customer lifecycle (highly regarded)
- Experience working collaboratively with a team of customer service professionals.
- Understanding of business financials.
We offer:
The Honda Experience
- Attractive lease programs - vehicles & motorcycles
- Product discounts - vehicles, motorcycles, power equipment, accessories & merchandise
- Free loan program for lawn and garden equipment (Victorian Associates)
- Flexible Work Arrangements
- Paid Parental Leave
- Exciting Engagement Activities - Associates Day, end of year activities & divisional offsites
- Employee Assistance Program for associates & immediate family members
- Wellbeing support - Wellbeing Day, Trained Mental Health First Aiders
- Cultural Flex Days - substitute two public holidays
- Access to professional development courses
- Onsite Gym (Head Office)
- Free parking
Why work for Honda?
At Honda, Respect for the Individual is the fundamental belief in the uniqueness of all human beings. We strive to nurture and promote each other's capacity to think, reason and create. At Honda, we understand that each individual has something to contribute to our success.
Honda is an Equal Opportunity Employer. We support our Employees in an open, inclusive environment and give each individual the opportunity to realise their dreams. When you join Honda, you'll be part of a passionate, diverse group who truly enjoy what we do! That's the Honda way.
Experience The Power of Dreams for yourself!
Applicants must satisfactorily complete a National Criminal Records check to undertake this role.
If you are interested in the position and feel your skills match the criteria for the role, we would like to hear from you.
