Office Administrator

Founded in 1860, Dowell Windows has been in the building industry for over 160 years in the window manufacturing business. We are proudly Australian owned and operated and continue to strengthen in the residential market.  Our goal is to provide sustainable windows to our clients in the building industry at the highest standard.

Dowell Windows has an excellent opportunity for a vibrant and driven Office Administrator to join our team at Geelong. You will be the first point of contact for the sales team and customers for all services. Reporting to the State Sales Manager VIC, the Office Administrator will be an all-rounder with the mix of assisting the sales team and customers.

Your key responsibilities of the role will include but not limited to:

• Answering phone calls, directing queries and maintaining emails
• Estimating customer quotes and processing customer orders using the V6 system
• Responding to customer enquiries from showroom walk in and producing quality solutions that satisfy all parties 
• Maintaining an accurate record-keeping system to ensure files are up to date
• Monitoring visitor access and directing queries to the correct parties
• Providing administrative support to the team by preparing regular reports 
• Working with the State Sales Manager VIC to identify and implement business improvement projects 
• Be easy to deal with 

The successful candidate for this role will:

• Have strong communication and customer service skills
• A “can do” approach to all aspects of the role
• Be direct, truthful, and easy to deal with 
• Be proactive in your approach and seek out information when required
• Be a team player who is a problem solver 
• Be a self-starter who can work autonomously
• Be determined to grow and learn 
• Sound knowledge in Microsoft Excel, Word, Access, Outlook 

We have a great team environment where there is a hands-on approach to all that needs to be done.